Privacy Policy

Privacy Policy

Effective Date: 20.06.2025

At Sheldon Group, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you stay with us or use our services, including our website.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Full name, address, email, phone number, ID/passport details, payment information, and reservation details.

  • Booking Information: Dates of stay, room preferences, and other service requests.

  • Device/Usage Data: IP address, browser type, pages visited, and device identifiers if using our website or Wi-Fi.

  • CCTV Footage: For security purposes in common/public areas of the property.

2. How We Use Your Information

We use your data to:

  • Process reservations and payments.

  • Communicate booking confirmations or changes.

  • Improve customer service and personalize guest experience.

  • Comply with legal and regulatory obligations.

  • Send promotional or service-related communications (with your consent).

3. Information Sharing

We may share your information with:

  • Service providers (e.g., payment gateways, IT support, booking engines).

  • Legal authorities when required by law.

  • We never sell or rent your personal data to third parties.

4. Data Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method is 100% secure.

5. Cookies and Tracking

Our website may use cookies to enhance your browsing experience. You can control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing communications.

To exercise your rights, please contact us at admin@sheldongroup.in.

7. Children’s Privacy

We do not knowingly collect personal information from children under 16 without parental consent.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

9. Contact Us

If you have questions about this policy or how your data is handled, contact us at:

Sheldon Group

1119, Laskarhat Rd, Road, behind Rang de basanti Dhaba, Tagore Park, Kasba, Kolkata, West Bengal 700039

Email: admin@sheldongroup.in